55aa Terms and Conditions — Rules and User Rights

1 Acceptance of Terms

By accessing, browsing or using any feature of the 55aa — whether via the website 55aa.best accessed via mobile or desktop — you confirm that you have read, understood, and agree to all the Terms and Conditions set out in this document, as well as the Privacy Policy and the Responsible Gambling.

If you disagree with any part of these Terms, you should not use the platform. Creating an account on 55aa constitutes full and unconditional acceptance of all clauses set out herein.

These Terms apply to all modes available on the platform: pre-match and live Sports Betting (Brasileirão, NBB, UFC, e-sports, and other sports), slots, live casino, blackjack, crash games, progressive jackpots, and any other product that may be added to the platform.

2 Definitions

For the purposes of this document, the following terms have the meanings set out below:

• "Platform" — the 55aa.best website and all its services, features and content available to users.
• "User" — any individual, aged 18 or over, who creates and uses an account on 55aa.
• "Account" — the individual profile created by each user to access the platform's services.
• "Real Balance" — the amount in BRL deposited by the user and available for betting or withdrawal.
• "Bonus Balance" — promotional credits granted by 55aa that are subject to rollover requirements before they can be withdrawn.
• "Rollover" — the wagering requirement the user must meet to convert bonus balance into real balance available for withdrawal.
• "KYC" — Know Your Customer, the identity verification process required by the platform to authorize withdrawals and protect users.
• "Pix" — Brazil's instant payment system managed by the Banco Central do Brasil.
• "Event" — any match, game, competition, or sporting occurrence available for betting on the platform.

3 Eligibility and Registration

To create and use an account on 55aa, the user must meet the following requirements:

• Be at least 18 (eighteen) years of age, as verified by a valid official ID.
• Be an individual residing or domiciled in Brazil.
• Hold a valid CPF actively registered with the Brazilian Federal Revenue Service (Receita Federal).
• Not appearing on any active self-exclusion list previously requested from 55aa or any responsible gambling program.
• Have full legal capacity to enter into contracts.

Only one account per CPF. Creating multiple accounts for the same person, whether using your own details or a third party's, is strictly prohibited and subject to immediate blocking, cancellation of bonus balances, and possible withdrawal holds pending investigation.

The user is responsible for the accuracy of all information provided during registration — full name, CPF, date of birth, email, phone number, and Pix banking details. False or outdated information may result in account suspension and balance holds until the matter is resolved.

4 Identity Verification (KYC)

The 55aa is required by law and industry best practices to verify the identity of its users before processing withdrawals. The KYC process may be requested at any time — but especially before the first withdrawal, after withdrawals above certain amounts, or in situations involving account security.

Commonly requested documents:

• Selfie holding your open, legible identity document (RG or CNH).
• Front and back photo of your ID document, in good quality.
• Updated proof of address (water, electricity or gas bill, or bank statement — issued within the last 3 months).
• For large withdrawals (above R$ 50,000.00): proof of ownership of the Pix account registered for withdrawal.

The standard review period for submitted documents is up to 72 business hours from the time the complete documentation is received. The support team monitors the process and keeps users informed via email or chat. Once approved, Pix withdrawals are processed in under 3 minutes.

5 Deposits

The 55aa accepts the following deposit methods, all processed in BRL:

• Pix — instant processing, 24 hours a day, 7 days a week. The platform's preferred payment method.
• Boleto bancário — settlement within 1 business day after payment.
• Credit or debit card — approval is subject to review by the card operator.
• PicPay — via digital wallet integration.
• Mercado Pago — via digital wallet integration.

The minimum deposit is R$ 10.00 (ten BRL) per transaction. There is no maximum deposit limit set by the platform, but transactions above certain amounts may trigger additional verification procedures as required by law.

All deposits must be made by the account holder themselves — using the same CPF registered on the account. Deposits from third parties are not accepted, whether by Pix, bank slip, or any other method. Deposits identified as coming from third parties will be returned and the amount will not be credited to the account.

The 55aa does not charge fees on deposits. Any fees charged by your financial institution (bank, fintech, or card provider) are the user's responsibility and cannot be claimed from the platform.

6 Withdrawals

Real balance withdrawals are available exclusively via Pix to the Pix key registered by the user in the account profile. Withdrawals are always sent to a bank account in the name of the account holder — withdrawals to third-party accounts are not accepted.

General withdrawal conditions:

• Minimum withdrawal amount: R$ 20.00 (twenty BRL).
• KYC approved (may be requested at any time, and is mandatory before the first withdrawal or whenever the platform deems it necessary).
• Bonus balance that has met the rollover requirements of the active promotion; otherwise, only the real balance is available.
• No pending security investigations on the account.

The processing time via Pix is up to 3 minutes for accounts with approved KYC. For withdrawals above R$ 50,000.00, processing may take up to 72 business hours due to the additional verification protocols required by Brazilian financial regulations.

The 55aa does not charge fees on withdrawals. Any Pix credit fees charged by the user's financial institution, where applicable, are the account holder's responsibility.

7 Bonuses & Promotions

The 55aa offers promotions such as welcome bonuses, free spins on slots, weekly cashback, boosted odds, and accumulator bonuses. Each promotion has its own specific terms published at the time of activation — these specific terms complement and are in addition to these general rules.

General rules applying to all bonuses:

• Each promotion may be used once per CPF only, unless the specific promotion terms explicitly state otherwise.
• Bonuses have an expiry date — check the conditions of each promotion. Once expired, unused bonus balance and free spins are automatically cancelled.
• The standard rollover is 10x the bonus amount, unless otherwise stated in the specific promotion terms.
• Bets placed at odds below 1.50 on single bets generally do not count toward the rollover — check the terms of each promotion.
• In Sports Betting, only bets settled as winners or losers count toward the rollover. Voided, canceled, or fully cashed-out bets do not contribute.
• Slots contribute 100% of the amount wagered toward the rollover, unless otherwise stated. Live Casino games may contribute a lower percentage — check the specific conditions.
• Bonuses cannot be transferred between accounts.

The 55aa reserves the right to cancel, modify or end any promotion at any time, with prior notice where possible. If promotional abuse is suspected (multiple accounts, coordinated betting to drain bonuses, etc.), the bonus balance may be cancelled and the account investigated.

8 Sports Betting Rules

Sports Betting on 55aa follow the general betting rules applied by the global market, with adaptations for the Brazilian context. Knowledge of the specific rules for each sport is the user's responsibility.

Bet acceptance:

A bet is considered accepted only when the 55aa issues a confirmation with the ticket number. Up until that moment, the odds may change and the bet may not be accepted. In the event of a technical error resulting in a clearly incorrect odd that is obviously outside market range (data entry error, feed failure), the 55aa reserves the right to void the bet and refund the wagered amount.

Cancelled or postponed events:

• If an event is cancelled before it begins, all bets are voided and the amount is returned to the balance.
• If an event is postponed and not held within 48 hours of the original scheduled time, all bets are voided.
• If an event is interrupted and not resumed within 12 hours, bets may be voided depending on how much playing time had already elapsed — sport-specific rules apply.

Accumulator bets:

In multiple bets (accumulators), if one or more selections is voided, the bet is recalculated without the voided selection. If all selections are voided, the full amount is refunded. The final odds of the accumulator are calculated using the odds confirmed at the time of acceptance, not at the time of the result.

Betting limits:

The 55aa applies maximum bet limits per event and per market, which vary according to the sport, the level of competition and the timing of the bet (pre-match or live). These limits are set internally and may be adjusted without prior notice. The maximum payout per single bet is R$ 500,000.00 (five hundred thousand BRL).

9 Live Betting & Cash Out Live

In 55aa's live betting, 55aa, odds update in real time throughout the event. The user acknowledges that:

• Live odds reflect the current state of the match at the time the bet is placed — not the state when the screen was opened.
• Temporary market suspensions during high-impact moments (goal, red card, end of set, MMA round) are normal and do not constitute a platform failure.
• The 55aa may suspend live markets at any time for technical or odds security reasons.

Cash Out:

Cash Out allows the user to settle a bet before the event ends, receiving an amount calculated in real time by the system. Cash Out is available on selected events and can be full (settling the bet entirely) or partial (settling a portion of the bet).

• The Cash Out value is calculated by the system and may be lower than, equal to, or higher than the amount wagered, depending on the current state of the event.
• 55aa may suspend or remove the Cash Out option at any time during an event.
• An accepted full or partial Cash Out is irreversible — the bet is settled and the amount credited immediately.
• Bets settled via partial Cash Out contribute the closed percentage toward bonus rollover requirements.

10 Casino, Slots & Jackpot

The casino games, slots, and progressive jackpots available on the 55aa are provided by certified third-party suppliers — Pragmatic Play, NetEnt, Microgaming, Playtech, and others. Each game has its own rules, RTP, and jackpot mechanics published within the game itself.

Progressive jackpots:

Progressive jackpots accumulate wagers from players across networks that may include other partner platforms. The jackpot amount displayed on 55aa is updated in real time and may change between the moment the screen loads and the moment the jackpot is triggered. The displayed amount is indicative and may differ slightly from the final paid amount due to feed update delays.

Jackpot prizes above R$ 50,000.00 are subject to KYC verification before payment. The 55aa pays jackpots in full in BRL via Pix — not in installments, unless a specific arrangement is made for exceptionally large amounts.

Technical game failures:

If a technical failure causes a round to end before completion, all bets are voided and the wagered amount is returned to the balance. Results recorded prior to a technical failure are considered valid if the system had correctly saved the game state.

11 User Conduct

The user agrees to use the 55aa fairly and in compliance with these rules. The following conduct is strictly prohibited:

• Creating multiple accounts to claim bonuses or circumvent platform limits.
• Use automation software, bots or artificial systems to place bets.
• Placing coordinated bets with other users to guarantee an outcome (match fixing or artificial arbitrage).
• Using non-public insider information about the outcomes of sporting events.
• Attempting to launder money or using the platform for unlawful purposes — as defined under Brazilian anti-money laundering legislation (Law No. 9,613/1998 and amendments).
• Sharing your login credentials with third parties or allowing third parties to use your account.
• Attempting to hack, modify, or compromise the functioning of the platform.

If any of the above conduct is identified, it may result in immediate account suspension, cancellation of bonus balances, withholding of real balance for investigation, and, in serious cases, reporting to the relevant authorities.

12 Account Closure

Users may request the voluntary closure of their account at any time via the support chat or by email (contato@55aa.best). For voluntarily closed accounts:

• The available real balance is refunded in full via Pix to the registered account, following KYC verification if not yet completed.
• Bonus balance that has not met the rollover requirements cannot be redeemed and will be cancelled.
• Bets in progress at the time of the account closure request remain valid and will be settled normally.
• After account closure, the CPF remains linked to the account history and cannot be used to create a new account without prior authorization from the platform.

The 55aa may also close accounts unilaterally in cases of violation of these Terms, suspected fraud, or irregularities. In the event of involuntary closure due to suspected fraud, the balance may be withheld for up to 90 days to allow for the completion of an internal investigation and any necessary reporting to the relevant authorities.

13 Responsible Gambling Essential

The 55aa believes that entertainment and responsible gambling go hand in hand. Responsible gambling tools available to all users include:

• Deposit limits: set a daily, weekly, or monthly limit in your profile. Once active, the limit cannot be increased for a 24-hour period — it can only be reduced immediately.
• Temporary pause: request a break of 24 hours, 7 days, or 30 days. During the break, account access is suspended and no marketing communications are sent.
• Permanent self-exclusion: closes account access indefinitely. It can be requested through support and is irreversible for a minimum period of 6 months.
• Reality check: set session time alerts to remind yourself how long you have been playing.

Users who have requested self-exclusion must not attempt to create new accounts. The 55aa uses CPF verification technology to prevent re-registration during the exclusion period. If you or someone you know needs support related to gambling, call the CVV: 188 or visit our Responsible Gambling.

14 Limitation of Liability

The 55aa employs all available technical resources to ensure continuous platform availability, but cannot guarantee uninterrupted 24/7 operation under all circumstances. The platform may be temporarily unavailable due to maintenance, security updates, infrastructure failures, or events beyond the company's control (force majeure).

The 55aa is not responsible for:

• Losses incurred during periods of technical unavailability not caused solely and provably by a platform failure.
• The user's internet connection quality affecting the live betting experience.
• Betting decisions made by the user based on information from outside the platform.
• Deposit delays caused by the user's financial institution.

The maximum liability of 55aa for any individual claim is limited to the amount deposited by the user in the last 30 days, except in cases of proven misconduct on the part of the platform.

15 Amendments, Governing Law, and Jurisdiction

The 55aa may update these Terms and Conditions at any time. Relevant changes will be communicated via the registered email address or through a prominent notice within the platform. Continued use of the platform after such notification constitutes acceptance of the updated terms.

These Terms are governed by the laws of the Federative Republic of Brazil. For matters relating to online betting and gaming, applicable industry regulations apply, including rules issued by the Brazilian Ministry of Finance and the Central Bank of Brazil regarding Pix transactions and digital entertainment platforms.

In the event of a dispute not resolved by the support team at 55aa, the parties agree to the jurisdiction of the city of São Paulo – SP as the competent venue to settle any dispute arising from these Terms, waiving any other jurisdiction, however privileged it may be.

For questions, complaints, or feedback related to these Terms, users can reach us via the 24/7 in-platform chat or by email at contato@55aa.best.